Privacy Policy

3. How We Use Your Information

We use your personal information only for the purposes for which it was provided. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Who We Share Your Information With

We share your personal information only with parties that are necessary to deliver your Umrah or Hajj service. We do not sell your data. We do not share your data with advertisers or unrelated third parties.

4.1 Saudi government authorities

Your passport data, photograph, and biometric enrollment data are submitted to the Saudi Ministry of Foreign Affairs (MOFA) and the Saudi Ministry of Hajj and Umrah through the Maqam and Nusuk platforms. This is a mandatory requirement to obtain your Saudi Umrah visa and cannot be avoided.

4.2 Airlines

Your full name (as on your passport), passport number, date of birth, and flight preferences are shared with Biman Bangladesh Airlines, Saudia Airlines, or other carriers to confirm your flight booking. Airlines have their own privacy policies governing how they handle this data.

4.3 Hotels in Makkah and Madinah

Your name and booking dates are shared with your hotel in Makkah (such as Emaar Al Andalus, Emaar Al Sultan, Al Shohada Hotel, or Makkah Hotel depending on your tier) and your hotel in Madinah to secure your reservation. Hotels are bound by their own privacy and data handling policies under Saudi law.

4.4 Our Mecca office team

Our team at Hujra Street, Mecca, Saudi Arabia 24231 receives your contact details and booking reference so they can receive you at the airport and provide support during your trip. This team is part of UmrahLovers and operates under this same Privacy Policy.

4.5 Legal requirements

We may disclose your personal information where required to do so by law, by a court order, or by a regulatory authority in Bangladesh or Saudi Arabia. We will inform you of any such request unless we are legally prohibited from doing so.

4.6 What we do NOT share

• We do not sell your personal information to any third party
• We do not share your information with other travel agencies, tour operators, or marketers
• We do not share your health information with any party other than those directly necessary to accommodate your medical requirements during the Umrah journey
• We do not transfer your data outside of Bangladesh or Saudi Arabia except as necessary for your visa and travel arrangements

5. How Long We Keep Your Information

We retain your personal information for as long as necessary to deliver the service you have booked and to comply with our legal obligations.

After the relevant retention period, your personal data is securely deleted or anonymised so that it can no longer be linked to you.

6. Your Rights Over Your Personal Information

You have the following rights regarding the personal information UmrahLovers holds about you. To exercise any of these rights, contact us at book@umrahlovers.com or call +880 1901-468557. We will respond within 14 days.

Right to access

You can request a copy of the personal information we hold about you at any time. We will provide this within 30 days of a verified request.

Right to correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. This is particularly important for passport data used in visa applications.

Right to deletion

You can request that we delete your personal information. We will comply unless we are legally required to retain it (for example, for our 7-year booking record obligation under Bangladesh tax law).

Right to withdraw marketing consent

If you have opted in to receive marketing communications from UmrahLovers, you can withdraw this consent at any time by contacting us at book@umrahlovers.com. Withdrawing consent will not affect our ability to process bookings you have already made.

Right to restrict processing

You can ask us to limit how we use your data in certain circumstances, for example while we investigate a correction request.

Right to data portability

You can request that we provide your personal data in a structured, machine-readable format where technically possible.

Right to complain

If you believe we have not handled your personal information correctly, you have the right to raise a complaint. In Bangladesh, the relevant supervisory authority is the Bangladesh Telecommunication Regulatory Commission (BTRC) for digital privacy matters.

7. Payment Security

UmrahLovers does not store your full payment card details. When you make a payment by bank transfer, bKash, or card, the transaction is processed through the relevant financial institution or payment gateway, which operates under its own security standards.

Payment confirmation references and transaction IDs may be retained in your booking record for accounting and dispute resolution purposes. Full card numbers, CVV codes, and bank account credentials are never stored on our systems.

All payments to UmrahLovers should be made to our official accounts only. If you are asked to transfer money to a personal account not registered to UmrahLovers, please contact us immediately at book@umrahlovers.com or +880 1901-468557.

8. Cookies and Tracking Technologies

Our website at umrahlovers.com uses cookies and similar technologies to help us understand how visitors use the site and to improve the experience for Bangladeshi pilgrims researching Umrah packages.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences and understand how you interact with it. Cookies do not give us access to your device or any personal information beyond what you share with us directly.

You can manage cookie preferences through your browser settings. Disabling cookies may limit some functionality of our website.

9. How We Protect Your Information

UmrahLovers takes the security of your personal information seriously, particularly given that we handle sensitive passport and visa data. We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

• Our website uses HTTPS encryption for all data transmitted between your browser and our servers
• Passport data and visa documents are stored in access-controlled systems accessible only to authorised UmrahLovers staff
• Physical documents containing personal data held at our Dhaka and Chittagong offices are kept in secured storage
• Staff who handle personal data are trained on data confidentiality obligations
• We periodically review our security practices and update them as necessary

No method of electronic storage or transmission is 100% secure. While we take every reasonable step to protect your data, we cannot guarantee absolute security. If you have concerns about the security of information you have provided to us, please contact us at book@umrahlovers.com.

10. Links to Third Party Websites

Our website may contain links to external websites, including airline booking portals, hotel review sites, the Saudi Nusuk platform, and the Saudi Visa Bio app download pages. Once you click on a link and leave umrahlovers.com, you are subject to the privacy policy of the external website.

We are not responsible for the privacy practices or content of third party websites. We recommend reviewing the privacy policy of any external site before providing your personal information.

11. Children and Minors

Umrah can be performed by pilgrims of any age, including children and infants. When a minor is included in a booking, we collect the personal information of the minor (including passport details and visa data) for the same purposes described in this policy.

Personal information for minors is always provided by and handled in coordination with the parent or legal guardian named in the booking. UmrahLovers does not knowingly collect personal information directly from children under the age of 13 without parental consent.

If you believe we have inadvertently collected personal information from a child without appropriate consent, please contact us at book@umrahlovers.com and we will delete the information promptly.

12. Changes to This Privacy Policy

UmrahLovers may update this Privacy Policy from time to time to reflect changes in our services, changes in applicable law, or changes in how we handle personal data. We will notify you of any significant changes by posting the updated policy on this page with a new ‘Last Updated’ date at the top.

We recommend checking this page periodically, particularly before booking a new package. Your continued use of our services after a policy update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights over your personal data, or want to raise a concern about how we have handled your information, please contact us.

We aim to respond to all privacy enquiries within 14 days.